Understanding your billing, insurance and costs
Health insurance and billing can be confusing. At Northern Arizona Healthcare (NAH), we have two dedicated teams to help you understand your billing, insurance and costs.
- Our Financial Navigation team is available online and by phone to help you calculate your estimated out-of-pocket costs.
- Our Patient Financial Services team is available by phone and in person to help you understand billing procedures and requirements, including online bill pay.
Whether you are preparing for an upcoming appointment, paying a bill or requesting financial assistance, our teams are here to provide the information you need so you can manage your health care costs with confidence.
Understanding your hospital and physician bills
Some of our physicians bill separately from the hospital. This means you may receive more than one bill for your care.
The following services are not included on your hospital bill:
- Anesthesiology
- Cardiology
- Emergency Department services
- Hospitalist services
- Radiology
If you have questions about a physician bill, please contact that provider’s office directly.
Questions about your hospital bill? We’re here to help
If you have questions about your hospital bill or payment options, our Patient Financial Services team is here to provide answers by phone or in person.
For support by phone, please call Patient Financial Services at 928-773-1848 or 866-733-3017 during the following hours:
- Monday – Thursday, 8 a.m. to 4:30 p.m.
- Friday, 8 a.m. to 4 p.m.
If you would like in-person support, please visit Outpatient Registration at the following location and times:
1200 N. Beaver St.
Flagstaff, AZ 86001
Monday – Thursday, 8 a.m. to 4:30 p.m.
Friday, 8 a.m. to 12 p.m.
Please note: We are closed on major holidays.
Payment plans
We do our best to keep your account information up to date, but details can change. If you have questions about what your insurance covers, please contact your insurance provider directly.
Our Patient Financial Services team can help provide information about your insurance carrier’s billing procedures.
Disclaimer: Northern Arizona Healthcare’s Patient Financial Services strives to provide current account information. However, information can change. Please contact your insurance provider if you have any questions regarding their payment of your accounts.