Family & Friends Services

Hospital visitor information at Northern Arizona Healthcare

At Northern Arizona Healthcare, protecting you and your loved ones is our priority. We welcome visitors to our locations as we recognize there are times when having a visitor is crucial to the health and healing of our patients. We maintain strict safety standards to prevent the spread of infectious diseases in both our patients and their guests. We encourage the use of phone and video communication as much as possible to communicate with patients who have been diagnosed with an infectious disease. Our volunteer services and chaplaincy department can assist with virtual visitations. We appreciate your understanding and cooperation.

NAH relies on guidance from the CDC, state health, Coconino County and Yavapai County to make determinations about allowing visitation at our facilities.

All visitors for inpatients must meet the following criteria:

  • Visitors must be five years of age or older, except during respiratory illness season. Dates for respiratory illness seasonal restrictions are determined based on respiratory infection rates each year (see end of life policy for exceptions). During respiratory illness season, visitors must be 12 years of age or older.
  • Visitors under 17 years of age must be accompanied by a parent or guardian.
  • All visitors must screen negative for illness.
  • Visitors must not have contracted a communicable disease recently or had been exposed to a communicable disease, e.g., COVID infection or be suspected of having COVID (see end of life policy for exceptions).

All visitors must follow the below guidelines:

  • Visitation hours: 8 a.m. – 8 p.m. Extended stays will be reviewed on a case-by-case basis.
  • Check in at entry points and wear a visitor badge at all times. Time-in must be written on the visitor badge.
  • Use hand sanitizer at entrance and sanitize or wash hands as needed throughout the visit.
  • Check in with the patient’s nurse before visiting.
  • Visitors of patients on isolation precautions require personal protective equipment (PPE) for their own safety. The required PPE is listed on isolation signage posted on the patient’s door.
  • Visitors who do not follow this guidance will not be permitted entry or will be asked to leave.
  • Single patient rooms: Four visitors at a time, per patient (unless end-of-life exceptions apply).
  • Shared patient rooms and ICU rooms: Two visitors at a time per patient.
  • Behavioral Health Unit: Two visitors at a time per patient.
  • Pediatrics Unit: Four people at a time with any combination of parents or guardians. Siblings 12 years of age or older may stay with the patient. Additional visitors will be reviewed on a case-by-case basis.
  • Special Care Nursery: Three visitors total per patient, two of which must be banded.
  • Labor and Delivery/Women and Infants Unit – Four visitors at a time per patient.
  • Patients on isolation precautions: Two visitors at a time.
  • A special circumstance decision may be made by the care team for trauma and other critically ill patients.
  • There will be times when visitors may be asked to leave or come back later for a variety of reasons.

Outpatient Surgery:

  • Two visitors are allowed to accompany the patient before and after surgery.
  • Visitors can wait in designated waiting areas, café or coffee shop during surgery.

Ambulatory and Outpatient Settings:

  • Two visitors are allowed to accompany the patient to medical appointments as needed. Please note in some areas such as outpatient labs, imaging or therapy services, visitors may not be permitted due to the limitation of physical space in the waiting areas.
  • Children’s Health Center/Pediatrics will permit up to two visitors (parents/guardians) per patient.
  • Visitors can wait in designated waiting areas, café or coffee shop.

NAH continues to make virtual visitation available and encourages those who wish to visit patients at NAH to use this service whenever possible. To schedule a virtual visit or for more information, contact the patient’s care team.