Each day, we see colleagues doing amazing things that reflect our Northern Arizona Healthcare Values. Colleagues doing outstanding work are nominated for the L.O.V., or “Living Our Values,” Award. A committee of NAH colleagues from across the system reviews all nominations to select monthly honorees and quarterly champions.
The following L.O.V. honorees distinguished themselves by living NAH Values – Show compassion, Do amazing work, Respect differences, Build community; and Be better together. Thanks and congratulations to each and every one!
Salvatore “Sam” Morabito, lead radiology technologist
Value: Do amazing work!
When Sam heard an MRI colleague yelling down the hallway for help, he was quick to think on his feet. Sam ran to the colleague, assessed the issue and immediately helped take care of the patient, who was being extremely hysterical and abusive. Sam knew this patient, and was able to use that relationship to convince her to go back to her room and get into bed without incident. He then notified the nurses on the floor and let them know what happened in MRI. Sam’s awareness of the situation and lightning-fast actions kept a bad situation from escalating into a colleague and patient safety incident. His Amazing work is greatly appreciated.
Nicole Zygadlo, patient care technician
Value: Build community
Loneliness is a difficult thing, especially at the end of life when companionship means so much. Nicole was troubled when she encountered a particular patient who was on end-of-life care but had no friends or family to lean on for comfort during this time. She had read about a program at another hospital where volunteers came to spend time with lonely patients and decided to pitch the same program at FMC. Her outside-the-box thinking led to our new Compassionate Companions program: from its concept and development to recruitment. Now, no one at FMC has to face the end of life alone. Nicole’s dedication to improvement and providing the best possible care to patients shine through every aspect of Compassionate Companions.
Diane Allie, director of Surgical Services
Value: Do amazing work!
Diane has been with NAH for only seven months, but in that time she has shown herself to be an amazing leader who walks the walk! She has taken on two extra departments (NAH Orthopedic Surgery Center and Cath Lab) and worked endless hours, including nights and weekends. Her achievements include reducing the number of travelers, mentoring and coaching to reduce the Immediate-Use Steam Sterilization, or IUSS, rate and advocating for an Informatics nurse who is a valuable asset to our departments. Diane has helped negotiate contracts, revised the vendor policy, revamped the staff schedule and restructured the leadership team to include specialty leaders and charge nurses. To top it all off, she finished her fellowship and is now certified by the American College of Healthcare Executives. All these accomplishments speak to Diane’s outstanding professionalism and amazing work ethic. We are so fortunate to have her in a leadership role.