As the COVID-19 situation progresses, all Northern Arizona Healthcare facilities have enacted restricted visiting guidelines. Learn More.

If you have questions about COVID-19 exposure, transmission and/or testing, contact the Northern Arizona Healthcare Coronavirus Hotline at 928-773-2301 or 1-833-708-0894. Get more information.

What the Northern Arizona community needs to know

What should I do if I have symptoms similar to coronavirus (COVID-19)?

If you have a cough, fever, or shortness of breath or you are concerned that you may have been exposed to COVID-19, you must call your doctor’s office or the Northern Arizona Healthcare Coronavirus Hotline at 928-773-2301 or 1-833-708-0894 before visiting a doctor’s office or an urgent care location. 

If you are having difficulty breathing, call 911 prior to seeking treatment so that our team is able to help you seek immediate care.

If you think you’ve been exposed to COVID-19

If you think you’ve been exposed to COVID-19 (coronavirus 2019), it’s important to prevent the spread of the illness to health care providers, other patients, your family, and the broader community. 

Remember: Not everyone needs to be tested. If your symptoms are mild, you should stay home and self-isolate. Be medically prepared for an emergency.


Exposure but no symptoms — self-quarantine

If you’ve traveled to a state or country where the coronavirus is present, or been in contact with someone who has symptoms, keep your distance from others. It’s recommended to maintain at least six feet of distance from people and stay out of public places. Symptoms of COVID-19 can take up to 14 days to appear.


Mild symptoms — stay home

Most cases of coronavirus are mild-to-moderate, similar to the flu. While there is no specific antiviral treatment for COVID-19, these steps can relieve symptoms:

  • Take pain and fever medication (do not give aspirin to children).
  • Use a humidifier and take a hot shower to ease a sore throat or cough.
  • Drink plenty of liquids and rest.
  • Stay away from others.
  • Avoid sharing personal household items.
  • Follow care instructions from your healthcare provider and local health department.

What if I think I need testing for COVID-19?

In order to ensure local testing centers are not overwhelmed and tests are readily available to those who need them, all testing centers are operating under a referral only policy. This means a written physician or provider order from either an in-person consult or a telemedicine encounter is required. Please contact your primary care provider to determine if testing is recommended.

If you do not have a primary care provider, please contact Northern Arizona Healthcare Medical Group - Flagstaff at 928-913-8800 for a Same Day Sick evaluation or Camp Verde Immediate Care at 928-639-5555

Testing Center Locations and Hours

Who is at risk for the coronavirus?

Your risk of getting seriously ill or dying from the coronavirus is low—unless you are older or have an underlying condition. Older people, pregnant women, and those with chronic health issues are generally at higher risk of becoming severely ill from the coronavirus. Importantly, COVID-19 is more infectious and more deadly than flu; so, it should be taken seriously but should not be a cause for panic. Most people infected with the novel virus have mild, moderate, or no symptoms at all.

For more detailed information visit our page for older adults and high-risk patients.

How is coronavirus different from the flu?

Some symptoms of flu and COVID-19 are similar, specifically a dry cough and fever. COVID-19 more often causes shortness of breath and difficulty breathing, a sign to seek immediate medical attention. The flu causes aches, fatigue, headache, and chills; these appear to be less common with COVID-19. If you are sneezing, or have a stuffy or runny nose, the good news is that you probably just have a garden-variety common cold. 

Should I wear a face mask?

Yes. The Centers for Disease Control and Prevention now recommends that all persons, whether sick or well, wear a cloth face mask when out in public where other social distancing measures are difficult to maintain. If you are not able to wear a facemask (for example, because it causes trouble breathing) please be very careful to cover your coughs and sneezes.

According to the CDC, masks should:

  • fit snugly but comfortably against the side of the face.
  • be secured with ties or ear loops.
  • include multiple layers of fabric.
  • allow for breathing without restriction.
  • be able to be laundered and machine dried without damage or change to shape.

How to prevent the spread of COVID-19

As an organization, Northern Arizona Healthcare follows CDC recommendations for reducing the risk of spreading infectious disease such as hygiene best practices. We recommend the below as well, for all patients, families and community members:  

  • Wash your hands often - for at least 20 seconds   
  • Avoid touching your face, nose, eyes, etc.  
  • Clean and disinfect your home to remove germs  
  • Avoid close contact with people who are sick  
  • Avoid crowds, especially in poorly ventilated areas  

Note: These recommendations are guidelines and not inclusive of all possible measures of prevention. https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html

What is the incubation period?

According to the CDC, persons exposed to COVID-19 may begin to exhibit symptoms 2-14 days after exposure to the virus. 

How prepared is Northern Arizona Healthcare?

Northern Arizona Healthcare is taking every precaution to ensure we continue to provide all patients with the highest quality care while protecting hospital staff, other patients, and visitors. Several proactive initiatives underway across our health system include:

  • Updating our Emergency Department screening protocols to rapidly detect patients with possible COVID-19.
  • Implementing a more stringent, system-wide visitation policy.
  • Working with Coconino and Yavapai County to develop community testing sites and specimen collection sites. 
  • Providing a COVID-19 Informational Hotline (928-773-2301 or 1-833-708-0894) available 24/7 to answer questions about COVID-19 exposure, transmission and/or testing. 
  • Planning for the potential influx of a large number of COVID-19 patients in ensuing months.
  • Providing a frequently updated web hub for updates about COVID-19.

Should I keep my scheduled appointments?

You should not avoid seeking necessary care out of concerns about COVID-19 and you should keep your appointments unless otherwise instructed by your doctor. 

Northern Arizona Health continues to rapidly adapt operations to promote social distancing and protect against the spread of COVID-19 as Coconino and Yavapai counties begin to report presumptive cases in Northern Arizona. Your appointment may be rescheduled or conducted as a telemedicine or virtual visit. If this occurs, you will be contacted by your provider’s office. 

To learn how to prepare for a telemedicine visit, see our page about outpatient visits.

How does this affect my medications?

We recommend that you continue taking all medications, including any immunosuppressants, as prescribed unless otherwise instructed by your provider.

Contact your provider if you have questions.