If you have questions about COVID-19 exposure, transmission and/or testing, contact the Northern Arizona Healthcare Coronavirus Hotline at 928-773-2301 or 1-833-708-0894. Get more information.

If you need information on how to obtain a COVID vaccine in Northern Arizona please click here.

As the COVID-19 situation progresses, all Northern Arizona Healthcare facilities have enacted restricted visiting guidelines. Learn More.

For community providers wishing to refer their patients for monoclonal antibody treatment for COVID-19, visit this page.

Northern Arizona Healthcare visitor restrictions

At Northern Arizona Healthcare, protecting you and your loved ones is our number one priority. As of August 11, 2021 Northern Arizona Healthcare has amended visitation guidelines to align with recommendations for high spread in the communities of northern Arizona.

DOWNLOAD THE VISITATION GUIDELINES – HIGH SPREAD ONE SHEET

NAH Visitation in Light of COVID-19: High Community Spread Guidelines (As of 08-11-21)

For your safety and for the safety of our colleagues, we are currently observing modified visitation guidelines based on a High Spread risk of COVID-19. Guidelines are subject to change based which risk level the county is in.

Due to the COVID-19 pandemic, visitation restrictions will be in effect at all Northern Arizona Healthcare (NAH) facilities as determined by community spread of COVID-19. During these unprecedented times, NAH has a responsibility to do what we can to protect our staff, patients, and the community and prevent further spread of COVID-19. We understand how hard it can be to have someone you love in the hospital, and that these restrictions can make that more difficult. It is our duty to ensure, as much as we are able, patient and staff safety. We encourage the use of phone and video communication as much as possible to communicate with your hospitalized loved one. Our Volunteer Services and Chaplaincy department can assist with this. Thank you in advance for your understanding and cooperation.

NAH relies on guidance from Coconino County and Yavapai County to make determinations about allowing visitation at our facilities.  The ability to visit in person or the number of visitors allowed is determined by Coconino County weekly public report of community spread of COVID-19 (Low, Moderate, Substantial, High).

Situational Severity

Low Transmission

Moderate Transmission

Substantial Transmission

High Transmissions

Total new cases per 100,000 persons in last 7 days

0-9

10-49

50-99

 100

Percentage of PCR tests positive during past 7 days

<5%

5% - 7.9%

8.0-9.9%

10%

All visitors must meet the following criteria:

  • 12 years of age or older
  • Screen negative for illness 
  • Not have recent COVID infection or be suspected of having COVID-19
  • Not have close contact with a person who has confirmed or suspected COVID-19 in the past 14 days

All visitors must follow the below guidelines: 

  • Check in at entry points and wear a visitor badge at all times.  Time-in must be written on visitor badge.
  • Hand sanitize at entrance and sanitize or wash hands as needed throughout visit. 
  • Wear a facility-provided mask through the entire visit.
  • Go directly to patient’s location and leave the facility immediately when the visit is over. During low to moderate community spread visitors will be allowed in café, coffee and gift shop areas, during periods of substantial or high spread visitors will not be allowed in cafe’ or coffee areas, however, will be allowed to order a tray through room service and eat in the patient room.
  • Visitors of patients on isolation precautions may require additional personal protective equipment (PPE) for their own safety.
  • During substantial to high community spread of COVID-19, COVID-19 positive and rule out patients are not allowed visitors except for end of life.
  • Visitors who do not follow this guidance will not be permitted entry or will be asked to leave.

Hospital Patients/Inpatient Visitation Restrictions when the community is at “High” spread:

  • To prevent transmission of COVID-19, patients who are undergoing evaluation for COVID-19, have COVID-19 or who are on respiratory isolation may not have visitors, except for end of life (see separate end of life visitation policy).
  • Behavioral Health Unit patients may not have visitors.
  • Due to the unknown COVID-19 status of patients who come into the Emergency setting, in most cases visitors will not be permitted. Phone calls or zoom calls with your loved one are encouraged. 

Hospital Visitation Exception Guidance During High Community Spread:

  • Expecting mothers may have a total of one healthy support person.
  • Surrogate and adoption pregnancies will allow 1 support individual with patient and 1 parent with infant.
  • Patients who are experiencing obstetric emergencies may have one person accompany them as determined by care providers.
  • Patients who are under the age of 18 may have both parents or guardians at the bedside.  
  • For the Nursery/Special Care Nursery, birth parent plus one significant other may visit the newborn patient.  The visitors must stay in the unit at all times.  Because of limited ability to sleep and rest inside these care areas, these visitors may leave and return to the unit for purposes of rest, but are asked to limit such departures and re-entry to the greatest extent practical. 
  • Patients with disruptive behavior, where a family member is key to their care, may have one visitor.  The visitor should remain in the room with the patient during their visit, and are asked to limit departures and re-entry to the greatest extent practical.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor. The visitor should remain in the room with the patient during their visit, and are asked to limit departures and re-entry to the greatest extent practical.
  • Patients who require a home caregiver to be trained may have a maximum of two visitors prior to discharge for the purpose of training only. 
  • Patients undergoing surgery or procedures may have one visitor, one time, immediately after the procedure, and must leave the facility following the visit.
  • Special considerations for visitation may be made by the care team for trauma and other critically ill patients.
  • Patients who do not meet one of the exceptions above (e.g., an adult Medical-Surgical patient on a floor unit; competent adults positive for COVID-19; etc.) may not have visitors. 

Clinics and Outpatient Services

  • Patients in these areas can bring one person with them if necessary to assist them. The visitor must remain with the patient and is asked to limit departures and re-entry to the greatest extent practical.

For the latest COVID-19 information and guidelines from Coconino County, please call 928-679-7300 or visit coconino.az.gov/covid19 and from Yavapai County, please call 928-442-5130 or visit yavapai.us/chs/Home/COVID-19.


We recognize there are times when having a visitor is crucial. We are encouraging family of patients to utilize virtual visitation whenever possible. To schedule a virtual visit or for more information, contact your loved one's care team.

All visitors will be screened before entering the facility. Visitors with the following symptoms and/or conditions will not be permitted to enter:

  • Visitors who display COVID-19 symptoms, including fever, runny nose, and cough or shortness of breath, muscle pain, chills, sore throat, new loss of taste or smell, nausea, diarrhea, or vomiting.
  • Visitors who have tested positive for COVID-19.
  • Visitors who are awaiting results of a COVID-19 test.
  • Visitors who have had known contact with a COVID-19 positive or presumed positive individual.