As the COVID-19 situation progresses, all Northern Arizona Healthcare facilities have enacted restricted visiting guidelines. Learn More.

If you have questions about COVID-19 exposure, transmission and/or testing, contact the Northern Arizona Healthcare Coronavirus Hotline at 928-773-2301 or 1-833-708-0894. Get more information.

Northern Arizona Healthcare visitor restrictions

Protecting you and your loved ones is our number one priority. As a response to the COVID-19 pandemic, we are temporarily suspending routine, in-person visits at Northern Arizona Healthcare. This decision was difficult and only made after thoughtful consideration of most current recommendations. 

We encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls, FaceTime, Skype and other means. 

We recognize there are times when having a visitor is crucial.  Visitation will be considered based on the exceptions outlined below, and only in the absence of symptoms including:  fever, runny nose, cough, shortness of breath.

All visitors with be screened before entering the facility. Visitors with the following symptoms and/or conditions will not be permitted to enter:

  • Visitors who display COVID-19 symptoms, including fever, runny nose, and cough or shortness of breath.
  • Visitors who have tested positive for COVID-19.
  • Visitors who are awaiting results of a COVID-19 test.
  • Visitors who have had known contact with a COVID-19 positive or presumed positive individual.

Visitor restrictions

Hospital visitation will be granted in the following situations:

  • Patients undergoing surgery or procedures may have one visitor, one time, immediately after the procedure, and must leave the facility following the visit.
  • Expecting mothers may have one partner/birth support person accompany them.
    • The visitor must remain in the unit and may not return until the following day if they leave the unit.
  • No children under the age of 18.
    • Children who are brought to the hospital by a sick patient who is admitted must remain in the patient room – or in a particular place designated by Care Coordination if the room is not a safe place for the child – until alternative care arrangements outside the hospital can be implemented.
  • Patients who are under the age of 18 may have one parent or guardian at a time, and the parent/guardian may switch only once in a 24-hour period. 
    • The parent/guardian must stay in the pediatric patient’s room at all times; leaving the room counts as the one permitted ‘switch’ for that 24-hour period.
  • For the Nursery/Special Care Nursery, birth parent plus one significant other may visit the newborn patient. 
    • The visitors must stay in the unit at all times.  Because of limited ability to sleep and rest inside these care areas, these visitors may leave and return to the unit for purposes of rest, but are asked to limit such departures and re-entry to the greatest extent practical.
  • Patients without respiratory symptoms who are at the end-of-life may have up to two visitors at one time, and no more than two visitors in a 24-hour period. 
    • Visitors must remain in the room with the patient at all times during their visit, and are required to leave the hospital for the day upon leaving the room. Patients with respiratory symptoms, including COVID-19 positive or rule out patients, may not have in-person visitors pursuant to this exception. 
  • When a family member is key to calming disruptive behavior for care to occur, one visitor is allowed. 
    • The visitor must remain in the room with the patient at all times during their visit, and are required to leave the hospital for the day upon leaving the room.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor.
    • The visitor must remain in the room with the patient at all times during their visit, and are required to leave the hospital for the day upon leaving the room.
  • Cancer patients can be accompanied by one caregiver.
  • Patients who require a home caregiver to be trained may have one visitor prior to discharge for the purpose of training only.
  • Patients who have an appointment at an NAH hospital based clinic, laboratory or imaging center, or are being seen in the Emergency Department, may have one person with them if necessary.

Visitor guidelines

  • Once the visitor leaves the patient room, they must leave the medical center. 
  • Visitors may not remove any supplies or equipment from the medical center. NAH colleagues must report suspicious activity to a supervisor/security officer immediately. 
  • Restrictive policy includes NAH employees that have family members who are in the hospital.
  • No visitors will be allowed in rooms of Persons undergoing COVID-19 testing or COVID-19 positive patients (unless at end of life).
  • Any exceptions to this policy must be cleared by the clinical area administrator.
  • Entrance will be limited at each organization to ensure appropriate screening can occur for the visitors in the exception list.