If you have questions about COVID-19 exposure, transmission and/or testing, contact the Northern Arizona Healthcare Coronavirus Hotline at 928-773-2301 or 1-833-708-0894. Get more information.

If you need information on how to obtain a COVID vaccine in Northern Arizona please click here.

As the COVID-19 situation progresses, all Northern Arizona Healthcare facilities have enacted restricted visiting guidelines. Learn More.

Northern Arizona Healthcare visitor restrictions

At Northern Arizona Healthcare, protecting you and your loved ones is our number one priority. As of May 7, 2021 Northern Arizona Healthcare has amended visitation guidelines to align with recommendations for moderate spread in the communities of northern Arizona.


NAH Visitation in Light of COVID-19: Moderate Community Spread Guidelines (As of 05-07-21)

For your safety and for the safety of our colleagues, we are currently observing modified visitation guidelines based on a Moderate Spread risk of COVID-19. Guidelines are subject to change based which risk level the county is in.

All visitors must meet the following criteria:

  • 12 years of age or older

  • Screen negative for illness at entry points

  • Not have recent COVID infection or be suspected of having COVID-19

  • Not have close contact with a person who has confirmed or suspected COVID-19 in the past 14 days

All visitors must follow the below guidelines:

  • Check in at entry points and wear a visitor badge at all times

  • Hand sanitize at entrance and sanitize or wash hands as needed throughout visit

  • Wear a facility-provided mask through the entire visit

Hospital Patients/Inpatient Visitation Restrictions:

  • Two visitors per day, one or two at a time, 10 a.m. - 8 p.m. Check in by 6 p.m., maximum stay until 8 p.m.

  • Exceptions for visitation may be made by the care team for trauma or critically ill patients (note: visitors may be asked to leave and return, or limit one visitor at one time depending on care and safety needs).

  • One spiritual support visit per day at request of patient/family

  • Special Care Nursery & Peds will allow 2 banded visitors per patient

  • LDRP/WI- 2 support visitors allowed, with 1 leaving 2 hours post-delivery (note: if COVID positive, patient may have one healthy visitor per day)

  • No visitors for COVID+ or COVID R/O patients unless End of Life; Trauma or critically ill patients at discretion of care team

  • Behavioral Health Unit patients may not have visitors unless the treatment plan specifies need

  • One visitor per patient at a time in double occupancy rooms

Emergency Department:

  • One visitor will be allowed per patient (2 for pediatric patient)

  • Exceptions for visitation for trauma and critically ill patients may be made at the discretion of the care team

Outpatient Surgery:

  • One visitor allowed to accompany patient before and after surgery

  • Visitor can wait in designated waiting area, café or coffee shop during surgery

Outpatient Care Settings:

  • One visitor allowed to accompany patient to medical appointment as needed and as space allows

  • Children’s Health Center/Pediatrics will permit up to two visitors (parents/guardians) per patient

  • Visitor can wait in designated waiting area, café or coffee shop

For the latest COVID-19 information and guidelines from Coconino County, please call 928-679-7300 or visit coconino.az.gov/covid19 and from Yavapai County, please call 928-442-5130 or visit yavapai.us/chs/Home/COVID-19.

We recognize there are times when having a visitor is crucial. Visitation will be considered based on the exceptions outlined below, and only in the absence of symptoms including:  fever, runny nose, cough, shortness of breath, muscle pain, chills, sore throat, new loss of taste or smell, nausea, diarrhea, or vomiting.

All visitors will be screened before entering the facility. Visitors with the following symptoms and/or conditions will not be permitted to enter:

  • Visitors who display COVID-19 symptoms, including fever, runny nose, and cough or shortness of breath, muscle pain, chills, sore throat, new loss of taste or smell, nausea, diarrhea, or vomiting.
  • Visitors who have tested positive for COVID-19.
  • Visitors who are awaiting results of a COVID-19 test.
  • Visitors who have had known contact with a COVID-19 positive or presumed positive individual.