As the COVID-19 situation progresses, all Northern Arizona Healthcare facilities have enacted restricted visiting guidelines. Learn More.

If you have questions about COVID-19 exposure, transmission and/or testing, contact the Northern Arizona Healthcare Coronavirus Hotline at 928-773-2301 or 1-833-708-0894. Get more information.

Northern Arizona Healthcare visitor restrictions

Protecting you and your loved ones is our number one priority. As a response to the COVID-19 pandemic, we are temporarily suspending routine, in-person visits at Northern Arizona Healthcare. This decision was difficult and only made after thoughtful consideration of most current recommendations. 

We encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls, FaceTime, Skype and other means. 

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NAH Visitation in Light of COVID-19 and Respiratory Season: Substantial Community Spread Guidelines (As of 11-20-20)

Due to the start of cold and flu season, and the COVID-19 pandemic, visitation restrictions will be in effect at all Northern Arizona Healthcare facilities until at least the end of April 2021. During these unprecedented times, NAH has a responsibility to do what we can to protect our staff, patients, and the community and prevent further spread of COVID-19. We understand how hard it can be to have someone you love in the hospital, and that these restrictions can make that more difficult. It is our duty to ensure, as much as we are able, patient and staff safety. We encourage the use of phone and video communication as much as possible to communicate with your hospitalized loved one. Our Volunteer Services and Chaplaincy department can assist with this. Thank you in advance for your understanding and cooperation.

NAH relies on guidance from Coconino County and Yavapai County to make determinations about allowing visitation at our facilities.  The ability to visit in person or the number of visitors allowed is limited at this time due to substantial COVID community spread.

All visitors must meet the following criteria:

  • 12 years of age or older
  • Screen negative for illness at entry points
  • Not have recent COVID infection or be suspected of having COVID-19
  • Not have close contact with a person who has confirmed or suspected COVID-19 in the past 14 days

All visitors must follow the below guidelines:

  • Wear a facility-provided mask through the entire visit. Eat and drink ahead of a visit to avoid needing to remove the mask.
  • Hand sanitize and wash hands frequently.
  • Go directly to patient’s location and leave the facility immediately when the visit is over.
  • Plan ahead of a visit to minimize any trips to the bathroom.
  • Check in at entry points and wear a visitor badge at all times.  Time-in must be written on visitor badge.
  • Visitors to patients on respiratory precautions may require additional measures for their own safety that will be discussed with them by the patient’s care team.
  • Visitors who do not follow this guidance will not be permitted entry or will be asked to leave.

Hospital Patients/Inpatient Visitation Restrictions:

  • To prevent transmission of COVID-19, patients who are undergoing evaluation for COVID-19, have COVID-19 or who are on respiratory isolation may not have visitors.
  • No children under the age of 12. Children who are brought to the hospital by a sick patient who is admitted must remain in the patient room – or in a particular place designated by Care Coordination if the room is not a safe place for the child – until alternative care arrangements outside the hospital can be implemented.
  • Behavioral Health Unit patients may not have visitors.
  • Due to the unknown COVID-19 status of patients who come into the Emergency setting, in most cases visitors will not be permitted. Phone calls and social media contact is highly encouraged with your loved one in this setting.  Exceptions will be considered using below visitation exception guidance.

Hospital Visitation Exception Guidance:

  • Expecting mothers. Those not on isolation may have a total of two healthy support persons with them during labor. Two hours after delivery, only one support person will be able to remain at the bedside and the second person will be required to leave the hospital. Those on isolation may have one healthy support person with them.
  • Patients who are experiencing obstetric emergencies may have one person accompany them as determined by care providers.
  • Patients who are under the age of 18 may have one parent or guardian at a time, and the parent/guardian may switch only once in a 24-hour period. 
  • For the Nursery/Special Care Nursery, birth parent plus one significant other may visit the newborn patient.  The visitors must stay in the unit at all times.  Because of limited ability to sleep and rest inside these care areas, these visitors may leave and return to the unit for purposes of rest, but are asked to limit such departures and re-entry to the greatest extent practical.
  • Patients who are at the end of life (COVID+, COVID R/O, or COVID-) may have up to two visitors at one time, and no more than four visitors for the hospital stay. Refer to the “NAH Visitation at End of Life in Light of COVID-19” policy for specific end of life visitation guidance. Patients with respiratory symptoms, including COVID -19 positive or rule out patients, may not have in – person visitors pursuant to this exception.  Exceptions to the above end of life parameters will be discussed with the Administrative Coordinator on duty.
  • Patients with disruptive behavior, where a family member is key to their care, may have one visitor.  The visitor should remain in the room with the patient during their visit, and are asked to limit departures and re-entry to the greatest extent practical.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor. The visitor should remain in the room with the patient during their visit, and are asked to limit departures and re-entry to the greatest extent practical.
  • Patients who require a home caregiver to be trained may have one visitor prior to discharge for the purpose of training only.
  • Patients undergoing surgery or procedures may have one visitor, one time, immediately after the procedure, and must leave the facility following the visit.

Patients who do not meet one of the exceptions above (e.g., an adult Medical-Surgical patient on a floor unit; competent adults positive for COVID-19; etc.) may not have visitors.

Clinics and Outpatient Services

  • Patients in these areas can bring one person with them if necessary to assist them. The visitor must remain with the patient and is asked to limit departures and re-entry to the greatest extent practical.

We recognize there are times when having a visitor is crucial. Visitation will be considered based on the exceptions outlined below, and only in the absence of symptoms including:  fever, runny nose, cough, shortness of breath, muscle pain, chills, sore throat, new loss of taste or smell, nausea, diarrhea, or vomiting.

All visitors with be screened before entering the facility. Visitors with the following symptoms and/or conditions will not be permitted to enter:

  • Visitors who display COVID-19 symptoms, including fever, runny nose, and cough or shortness of breath, muscle pain, chills, sore throat, new loss of taste or smell, nausea, diarrhea, or vomiting.
  • Visitors who have tested positive for COVID-19.
  • Visitors who are awaiting results of a COVID-19 test.
  • Visitors who have had known contact with a COVID-19 positive or presumed positive individual.

Visitor restrictions

We do not encourage visitors to NAH facilities at this time, in light of the COVID-19 pandemic. 

All visitors must meet the following criteria:

  • 12 years of age or older.
  • Screen negative for illness at entry points.
  • Not have recent COVID infection or be suspected of having COVID-19.
  • Not have close contact with a person who has confirmed or suspected COVID-19 in the past 14 days.

All visitors must follow the below guidelines:

  • Wear a facility-provided mask through the entire visit. 
  • Eat and drink ahead of a visit to avoid needing to remove the mask.
  • Hand sanitize or wash hands frequently.
  • Go directly to patient’s location and leave the facility immediately when the visit is over.
  • Plan ahead of a visit to minimize any trips to the bathroom.
  • Check in at entry points and wear a visitor badge at all times.  
  • Visitors to patients on respiratory precautions may require additional measures for their own safety that will be discussed with them by the patient’s care team.

Due to the unknown COVID-19 status of visitors and of patients who come into the Emergency setting, in most cases visitors will not be permitted. Phone calls and social media contact is highly encouraged with your loved one in this setting.  Exceptions will be considered using below visitation exception guidance. 

Situations when hospital visitation may be allowed:

per policy “NAH Visitation in Light of COVID-19 and Respiratory Season: Substantial Community Spread Guidelines (As of 11-20-20)“

  • Children who are brought to the hospital by a sick patient.
  • Expecting mothers not on isolation. 
  • Patients who are under the age of 18.
  • Patients and parents of Nursery/Special Care Nursery patients. 
  • Patients who are at the end of life.
  • Patients with disruptive behavior or those who have altered mental status/developmental delays where a caregiver provides safety.
  • Patients who require a home caregiver to participate in discharge education.
  • Patients undergoing surgery or procedures.

Clinics and Outpatient Services

  • Patients in these areas can bring one person with them if necessary to assist them. The visitor must remain with the patient and is asked to limit departures and re-entry to the greatest extent practical.