At Northern Arizona Healthcare, Flagstaff Medical Center and Verde Valley Medical Center our patients seek excellence in care, superior medical knowledge and experience, the best technology available, and kindness and compassion from our staff. The goal of continuous quality improvement is to exceed those expectations.
Performance improvement and quality assurance are every colleague's responsibility. Continuous review of our processes and outcomes ensure the highest quality service to our patients. We improve the quality, safety and efficiency of the services we provide by improving our processes and systems of care.
Quality management is a continuous process:
- Asking the right questions
- Gathering the data
- Measuring the level of success
- Evaluating and reporting outcomes
- Choosing options
- Designing and redesigning delivery of care based on feedback
- Communicating effectiveness
A number of formal committees, councils and boards are in place to oversee the quality management process within each facility.