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Northern Arizona Hospice


Volunteer Frequently Asked Questions (FAQs)

Volunteer Frequently Asked Questions (FAQs)
Volunteers are valued members of the Northern Arizona Hospice team. There are several opportunities for involvement, depending on the interests and skills of each individual.

Prior to becoming a volunteer in any capacity, whether as a family support volunteer, in the office or supporting fundraising efforts, interested parties complete both an application process and core training.

Core training teaches volunteers the basics of Hospice services. Core training is a 20-hour series, presented in either two or four hour segments, depending on whether the training is held during the day, the evening, or on weekends. Each class includes unique and cumulative information which builds upon previous sessions. Classes are designed to prepare potential volunteers for the physical, emotional, spiritual and even practical matters of patients with a terminal illness.

Below you will find answers to some of the most common questions related to volunteer service. Please call us for more information, or if you have additional questions, 928 639-6676.


What types of volunteer opportunities are there?

  • Family Support Volunteer
    These volunteers are assigned to a patient to provide support and companionship for both the patient and the family. A warm and caring person is needed in this part of Hospice. Visiting, relieving the caregiver of responsibility for short periods and, most importantly, listening are ways in which these volunteers function. Most physical care is supplied by Hospice staff nurses and aides. Family Support Volunteers continue to aid the family in bereavement. The requested commitment is approximately four hours per week and to serve for one year.
  • Office Volunteer
    This individual helps coordinate some of the paperwork involved in the everyday running of the organization. On occasion they use their phone skills. An organized, caring person would do well here.
  • Fund Raising Volunteer
    Some Hospice patients are not covered by Medicare or by private insurance; therefore, we must cover the cost of their care through ongoing fund raising activities. Organizational and creative skills are welcome for this Hospice role. Our major fundraiser is the Annual Tree of Lights celebration during the winter Holiday season. We also host an  occasional raffle. New ideas are always welcome. A team of people willing to develop this effort is very important to the life of Hospice.

I’m retired and travel several times a year. Could I still volunteer, and what would happen to my work or to my patient and family?
Many of our volunteers have this kind of life style, and volunteers regularly fill in for each other as needed.

Would I be expected to work completely on my own?
Absolutely not! Hospice functions as a team. The Volunteer Coordinator will keep you informed and up-to-date; weekly case conferences will update you on your patient’s needs;  and you will always have the option to call staff with questions. In addition, there are monthly educational in-services to add to your confidence and knowledge base. 

Will I be asked to do things I may not want to do?
As a volunteer, you always have the option to say yes or no to requests. Volunteers and patients are matched based on mutual requests.  Volunteers offer what they can to their families.

How Do I Become A Hospice Volunteer?
Volunteer Training Sessions are held two-three times a year. To find out when the next session begins, please call 928 639-6676.

Volunteer Application

Volunteer Pre-training Interview

We’ll Welcome You!



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